Business Transformation

The need for continual change
Every organisation needs to rapidly and continually evolve to address changing customer behaviours and business needs. Transformation is now a way of life and not a ‘one off’ event.  When done effectively, it ensures that your company’s operations are continually re-aligned to your strategy and vision in the most efficient way.  There are huge strategic benefits to be unlocked by understanding relevant industry trends and leveraging appropriate innovation to make decisive changes to processes, people and systems (technology).
We believe that achieving success from transformation programs requires an agile approach which is focused on driving benefits, reducing risk and managing cost throughout the program lifecycle.  All of this needs to be done in a way which is sympathetic to the unique characteristics of each client’s business model.
Our Offerings
At Thought Provoking Consulting we have substantial experience and unquestioned transformation program expertise coupled with a unique, holistic yet pragmatic approach to achieving the intended outcomes. Our experience base spans all Retail business models and scales of operation from large multinational department stores through to domestic mid tier category specialists.

Program Management and Advisory Support

Transformation needs to become a way of life in order to succeed. Big Bang changes are a thing of the past and agility is priority number one.  Setting up your transformation is crucial to success.  It needs the right mix of leadership, skills, experience and cultural attitude to ensure success.  And once the transformation has started it needs to adapt and evolve every step of the way.  We have supported the successful setup and delivery of transformation programmes for more than 25 years.  We have seen and experienced plenty of examples of success and failure along the way, so we know what works and what doesn't.  We can help you deliver your transformation directly or through the provision of light-touch advisory support at board level.

Discovery and Solution Shaping

Are you setting off on the right path which aligns strategy with operational capability?  Do your transformation aspirations go far enough to really move the needle for your increasingly digital business?  Are you designing a future operation that is going to deliver the omnichannel experience that your customers demand?  Is it sustainable and ethically responsible? Are you successfully aligning and combining teams for maximum efficiency and reduced waste?  Are you removing all inventory pain points and enabling an agile supply chain that can adapt to changing consumer needs and sales calendars in real-time?  Are you leveraging innovations like 3D, AI, automation and virtual operations?  We use an agile, rapid and engaging methodology facilitated by deep content experts to help you shape your transformation journey and get started.

Sourcing, Selection and Commercial Negotiation

We offer fast and efficient selection and negotiation support covering:
  • Partner selection process design and facilitation
  • Solution and system integrator vendor shortlisting 
  • Outcome based commercial negotiation 

Business Operating Models and Benefits Management

How are you going to align your people, processes, systems and physical infrastructure to make your future operation work as intended?  How are you going to engineer it to be adaptable and capable of constant evolution in an ever changing world?  How should you go about sequencing and implementing changes in a way which is benefits led, manages risk to an acceptable level?  How are you going to help your people change and give them the skills to succeed?  How will you know that the benefits you hoped for are being delivered?  Our experienced teams will support you to achieve all of this and we are very comfortable working in multi vendor environments when needed.

Independent Program Assurance and Turnarounds

Any transformation is complex and carries risks.  We provide independent program assurance to provide you with an impartial and fact based picture of health of your transformation, the risks and challenges that need to be addressed or monitored or addressed, and appropriate mitigation strategies.  If necessary, we can step in as your partner to help you get drifting programmes back on track.

We have worked closely with TPC during our transformation programme. What I like is that they challenge us when needed, and the way they make the complex simple to understand. They offer a good blend of retail operational experience, technology knowledge and consulting analytical skills that we’ve not seen elsewhere”  



— Siobhan Forey, COO, Arcadia Group