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Our Thought Provoking Insights

What’s in store for the future of retail technology?

Technology has been driving everything since the invention of the wheel, and with the retail industry constantly evolving, the use of technology has become increasingly fundamental. Although the rise of e-commerce and online has brought about significant changes, retailers should not forget the in-store shopping experience. Instead, they should focus on digital transformations to enhance it and provide customers with an unforgettable shopping experience. It needs to be seamless using the new tech trends we see today throughout the business model.


Three trends shaping the future of retail:


The Rise of Artificial Intelligence (AI)

Artificial Intelligence is transforming all industries. Retailers are turning to AI to enhance their customers’ experience, enhance their operations, and increase their revenue.


AI-powered technologies can improve customer service and personalise the shopping experience. It can help retailers streamline their operations by analysing large data sets and providing insights into consumer behaviour, preferences, and trends. This information can also be used to improve inventory management, pricing strategies, and support more effective supply chain management.


AI systems can predict demand for products, optimise pricing and promotions, and automate ordering and restocking processes. It can also help retailers reduce waste and improve sustainability by optimising energy consumption and reducing packaging waste. The uses are endless, but deciding where best to invest time and money in these technologies needs consideration.


Matchmaking with retail technology partners

Partnerships are critical for most companies right now; finding the right technology partner for your business is one of the most important steps for the success of your project, process or goals. Every business is different, so a one-size fits all approach will not work. It requires a thorough search for a solution provider that meets the needs of your business while being cost-effective, reliable, and flexible enough to adapt to your changing requirements.


When finding or selecting a technology partner, it is essential to consider the level of trust that you can have in their capabilities, as well as their ability to be an extension of your in-house team. This means that they should be able to work collaboratively with your team, share their knowledge and ability, and communicate clearly and effectively throughout the project lifecycle.


Conscious consumers continue to define retail habits

In recent years, there has been a notable shift in consumer behaviour towards more ethical, environmental, and sustainable buying habits. Consumers are becoming increasingly aware of the impact their purchasing decisions have on the environment and the planet. This has led many companies to recognise the importance of addressing these issues responsibly and transparently.


Using technology, retailers can now develop innovative solutions that not only address these issues but also hold themselves accountable to their customers and stakeholders. By doing so, they can build trust and loyalty with their customers while also contributing to the greater good of society standards and the environment.


Efforts should be honest and genuine for consumers to buy into the transparency and communication of these efforts. Focus on three pillars: educating, entertaining, and inspiring, enabling customers to engage with the brand and understand how it contends with these ever-growing responsibilities in the retail cycle.


How can TPC change the future of retail?

As the cost-of-living squeeze continues to influence shopping habits, putting added strain on the retail industry, with its recovery seeming unpredictable, the future of retail technology is exciting! We can expect to see even more innovative solutions in the coming years to meet these challenges by selecting the ideal solution. Thought Provoking Consulting can help pick the right partner to keep up with these newest innovations and forecast the uncertain demand we predict.


Retail has become far more complex, and the shape of demand is vastly more dynamic. Far more decisions need to be made far more quickly. Tech can help, and we can support choosing the right partner with the right solutions deployed in the most effective way. At TPC, we have all been working with retailers for many years. We also have a deep understanding of tech and how it can be best deployed to optimise operating models. We are perfectly placed between retail and tech to marry needs with the ideal solutions.

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